To exchange date of the pass, once the pass has been obtained, can no longer be changed.
JR Exchange Offices (Offices and service hours are subject to change or discontinuation without notice):
Mojiko Station Ticket Office, daily from 6:00AM to 8PM
Kokura Station Ticket Office, daily from 5:30AM to 10:30PM
Hakata Station Ticket Office, daily from 5:30AM to 11PM
Saga Station Ticket Office, daily from 6AM to 9PM
Sasebo Station Ticket Office, daily from 5:45AM to 8:45PM
Nagasaki Station Ticket Office, daily from 5:40AM to 9:55PM
Kumamoto Station Ticket Office, daily from 5:30AM to 11PM
Beppu Station Ticket Office, daily from 5:15AM to 9:30PM
Oita Station Ticket Office, daily from 4:50AM to 10PM
The pass is valid for :
- Reserved and non-reserved seats for all local trains and limited express trains within the designated covered area.
- Reserved and non-reserved seats for all Shinkansen (MIZUHO, SAKURA and TSUBAME) within the designated covered area (between Hakata and Kumamoto).
The pass is NOT valid for:
- Shinkansen rides between Hakata and Kokura since this portion is a part of the Sanyo Shinkansen operated by JR-WEST.
- Shinkansen ride between Kumamoto and Kagoshima-Chuo
- HAYATO NO KAZE, IBUSUKI NO TAMATEBAKO, UMISACHI YAMASACHI, KIRISHIMA and NICHIRIN trains.
- Subways, buses or railways owned by other companies or organizations.
- JR Kyushu buses, B&S Miyazaki buses, the Cruise Train Seven Stars in Kyushu and the ARU RESSHA(Sweet Train).
- No additional fee is required when reserving seats at JR Kyushu ticket counter.
- Non-reserved Ordinary cars can be accessed freely.
- Additional fees & seperate tickets are required if traveling by express train, bullet train and local services under first class (Green cars*).
*The Green Car is a first-class car with wider seats and other upgrades/amenities. - Travel on trains outside of the designated coverage area of your pass is subject to an additional fee/charge.
- JR Kyushu Rail Pass can be passed through the automatic ticket gate.
- Reserved seat ticket cannot be used to pass through automatic ticket gate.
- Unavailable seats due to full occupancy shall not be subject to refunds.
- It is a personal pass. Make sure to bring your passport when using the Pass as station and train staff may check it.
- The starting date of the rail pass and the duration cannot be changed after purchasing.
**Bringing oversized baggage(total dimensions more than 160 cm but less than 250 cm on three sides) on Tokaido - Sanyo - Kyushu Shinkansen are required to reserve a seat with an oversized baggage area.**