Refund policy

An Exchange Order that has not been turned in for a Japan Rail Pass can be returned to JTB Travel Saloon for a refund, within one year of the date of issuance. In such case, a handling and administrative charge will be deducted from the refund amount.

The following conditions apply:

• The Exchange Order has not been turned in for a Japan Rail Pass.
• The Exchange Order was not lost or stolen.
• The Exchange Order is returned in its original condition.
• JTB Pte Ltd will charge a 10% – 15% processing fee per exchange order (shop purchase) or 20% processing fee per exchange order (online purchase).

If the information on this page does not answer your question, feel free to submit an enquiry to us or you may Contact Us.